Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through aesthim.com.

aesthim.com is operated by Lianyungang Tianxiaoyou Trading Co., Ltd.

By submitting an order through our website, you confirm that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on aesthim.com.

Scope of These Terms

These Terms apply to products purchased through aesthim.com.

Your purchase may also be subject to additional policies, including:

• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Product Support and Care Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to display our product descriptions, dimensions, materials, colors, finishes, features, prices, images, and availability as accurately as possible.

AESTHIM products may include:

• Artistic vases
• Decorative objects
• Natural material home decor
• Sculptural ornaments
• Table and shelf decorations
• Other artistic home accessories

The actual appearance of products may vary slightly due to:

• Screen or display settings
• Photography and lighting conditions
• Manufacturing tolerances
• Material or finish variations
• Product batch differences
• Packaging or design updates

Products made with different materials, textures, finishes, colors, or decorative elements may have slight variations in appearance. Such differences are considered normal characteristics of handcrafted and manufactured products and do not necessarily indicate a defect.

We reserve the right to correct errors, update product information, modify availability, or adjust website content when reasonably necessary.

If a significant error affects an existing order, we may contact you to provide available solutions or cancel the affected product and issue an appropriate refund.

Product Requirements and Usage Information

Certain AESTHIM decorative products may feature different materials, structures, and design elements, including:

• Ceramic materials
• Natural wood
• Shell-inspired elements
• Woven natural fibers
• Decorative finishes
• Other materials listed on product pages

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or using products.

Different product models or versions may vary in design, materials, craftsmanship, and decorative details.

Unless explicitly stated, AESTHIM does not guarantee compatibility with third-party accessories, replacement parts, or modifications.

Orders and Acceptance

After submitting an order, you may receive an automatic order confirmation email.

This confirmation indicates that we have received your order but does not necessarily mean that your order has been finally accepted or shipped.

AESTHIM reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Abuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, we will issue a refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@aesthim.com

We will make reasonable efforts to assist before the order enters processing.

However, once an order has entered:

• Processing
• Picking or packing
• Fulfillment
• Shipping preparation
• Dispatch

we cannot guarantee that changes or cancellations can be completed.

If the order has already been shipped, the applicable Return and Refund Policy will apply.

Pricing

Unless otherwise stated during checkout, product prices displayed on aesthim.com are listed in United States Dollars (USD).

Prices may vary depending on:

• Product style
• Product specifications
• Product variations
• Promotional eligibility
• Destination
• Applicable taxes
• Shipping costs

The final amount payable will be displayed during checkout before completing your purchase.

AESTHIM may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Fees

Applicable taxes, shipping costs, and other order-related charges will be displayed during checkout where required or supported.

International orders may require additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these costs are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment and Security Policy.

Promotions and Offers

AESTHIM may occasionally provide promotional offers, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions, such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic limitations
• Quantity restrictions
• Customer eligibility requirements
• Usage limitations

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

AESTHIM reserves the right to modify, suspend, or terminate promotional activities where permitted by applicable laws.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping costs, and related matters are subject to our Shipping Policy.

Unless explicitly stated otherwise, all delivery times provided are estimates.

Delivery may be affected by circumstances beyond AESTHIM’s reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation interruptions
• Holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

AESTHIM decorative products may include delicate materials, artistic finishes, natural textures, fragile structures, or handcrafted elements.

We take reasonable packaging measures to help ensure products arrive safely during transportation. Customers should inspect their orders immediately after receiving them.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are subject to our Return and Refund Policy.

Please contact AESTHIM before returning any product so our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot legally be excluded under applicable laws.

Damaged, Defective, or Incorrect Products

If your AESTHIM product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

Issues may include:

• Broken vases or decorative items
• Damaged surfaces or finishes
• Missing product components
• Incorrect products received
• Other product-related issues

We may request the following information:

• Your order number
• Clear photos of the product
• Photos of the original packaging
• A photo of the shipping label
• A short video demonstrating the issue where applicable

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

AESTHIM products should only be used for their intended decorative purposes and should be handled according to:

• Product descriptions
• Material specifications
• Care recommendations
• Product-specific instructions

Decorative Products

For artistic vases, ornaments, and decorative home accessories:

• Handle products carefully to avoid unnecessary impact or damage.
• Keep delicate materials away from excessive pressure or falling objects.
• Follow recommended cleaning and maintenance instructions.
• Avoid exposure to extreme conditions unless the product is specifically designed for such use.
• Do not modify or alter the product structure.
• Use appropriate care methods based on the product materials.

Material Care

• Clean surfaces using suitable methods according to the product material.
• Avoid harsh chemicals that may damage finishes or textures.
• Protect natural materials from excessive moisture or direct environmental damage.
• Follow any care instructions provided with the product.

Indoor and Outdoor Use

Unless otherwise clearly stated on the product page, AESTHIM decorative products are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Long periods of direct sunlight
• Strong chemicals

Any outdoor-use statement applies only to products specifically described as suitable for outdoor environments.

Product Dimensions and Natural Variations

Dimensions and specifications displayed on aesthim.com are provided for product reference only.

Minor variations may occur due to:

• Manufacturing processes
• Measurement methods
• Material characteristics
• Product batch differences
• Design updates

Due to production and display conditions, decorative products may have slight variations in color, texture, surface finish, shape, or artistic details.

Such variations are considered natural characteristics and are not necessarily product defects.

Product Support and Warranty

Certain AESTHIM products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by AESTHIM, products provided through aesthim.com are primarily intended for lawful personal, household, or gifting purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use aesthim.com or our purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activities
• Abuse of discounts or promotional offers
• Manipulation of checkout systems
• Abuse of return or refund procedures
• Unauthorized resale activities in restricted areas
• Interference with website security
• Other unlawful or deceptive activities

AESTHIM may take reasonable actions to protect customers, the website, business operations, and payment systems from suspicious activities.

Intellectual Property

Unless otherwise stated, website content including:

• AESTHIM brand
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layout
• Design elements
• Original content

is owned, licensed, or authorized for use by AESTHIM, Lianyungang Tianxiaoyou Trading Co., Ltd., or relevant rights holders.

Website content may not be copied, distributed, modified, commercially used, or otherwise exploited without appropriate authorization, except where permitted by applicable laws.

Third-Party Services

AESTHIM may use third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising services
• Fraud prevention
• Website security

Third-party services may operate under their own terms and privacy policies.

AESTHIM is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing orders or contacting us electronically, you agree that AESTHIM may communicate with you electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund notifications
• Security notices

Privacy

Our Privacy Policy describes how we collect, use, disclose, and protect personal information.

Disclaimer

To the maximum extent permitted by applicable laws, aesthim.com and related website services are provided on an “as available” and “as is” basis.

We do not guarantee uninterrupted website operation or that all technical issues will be resolved immediately.

Product images and descriptions are intended to represent products as accurately as possible, but minor differences may occur.

Limitation of Liability

To the maximum extent permitted by applicable laws, AESTHIM and Lianyungang Tianxiaoyou Trading Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights regarding:

• Product conformity
• Defective products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations

Changes to These Terms

AESTHIM may update these Terms from time to time to reflect changes in:

• Business operations
• Products or collections
• Website features
• Store policies
• Legal requirements

Updated versions will be published on this page.

Contact Us

If you have questions about these Terms, orders, AESTHIM products, or our store policies, please contact us.

Brand: AESTHIM

Website: aesthim.com

Legal Entity:
Lianyungang Tianxiaoyou Trading Co., Ltd.

Registered Address:
Room 103, Building S-1, Bowei Jiangnan Mingzhu Garden, No. 139 Jiefang East Road, Haizhou District, Lianyungang City, Jiangsu Province, China

Unified Social Credit Code:
91320706MAEFQUJC9N

Customer Support Email:
service@aesthim.com

aesthim.com is owned and operated by Lianyungang Tianxiaoyou Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.