Contact Us

Welcome to AESTHIM

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or have any questions about our artistic vase and decorative collections, our customer service team is here to help.

For questions regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support Through Email

Email: service@aesthim.com

Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

To receive faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

  • Product name
  • Order number (if available)
  • A brief description of your question or concern
  • Clear photos (if applicable)
  • A short video if the issue relates to product condition, materials, structure, or other product details

Providing this information helps us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@aesthim.com

Customer Service Hours:
Monday to Friday,
9:00 AM to 6:00 PM Eastern Time (ET)

Messages received outside normal customer service hours will be reviewed on the next business day.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Order, Shipping, and After-Sales Support

Our support team can assist you with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and maintenance guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and material information
  • Business and wholesale cooperation inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing the order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product, packaging, and any affected parts.

4. Product Support

AESTHIM offers a carefully selected collection of artistic vases, decorative objects, and refined home decor pieces.

If you experience any issues with our products, our customer service team can assist with:

  • Product dimensions
  • Materials and finishes
  • Product structure and design details
  • Care and maintenance recommendations
  • Included components
  • Recommended usage
  • Product variations
  • General product questions

As product specifications may vary, please provide the product name or order details when contacting us.

5. Business and Wholesale Inquiries

AESTHIM welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.

For wholesale, distribution, bulk purchasing, or business cooperation opportunities, please contact:

Email: service@aesthim.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please provide:

  • Company name
  • Market or region
  • Expected order quantity
  • A brief description of your inquiry

6. Company Information

Brand: AESTHIM

Website: aesthim.com

Legal Entity:
Lianyungang Tianxiaoyou Trading Co., Ltd.

Registered Address:
Room 103, Building S-1, Bowei Jiangnan Mingzhu Garden, No. 139 Jiefang East Road, Haizhou District, Lianyungang City, Jiangsu Province, China

Unified Social Credit Code:
91320706MAEFQUJC9N

Customer Support Email:
service@aesthim.com

aesthim.com is owned and operated by Lianyungang Tianxiaoyou Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We Are Here to Help

From selecting the perfect artistic vase or decorative piece to receiving and enjoying your order, our team is committed to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us:

Email: service@aesthim.com

Thank you for choosing AESTHIM.

AESTHIM — Artistic pieces designed to make everyday spaces more beautiful.