FAQ

Orders and Shipping

How Can I Place an Order?

To place an order, select the AESTHIM artistic vase or decorative product you would like to purchase, review the available options, add the item to your shopping cart, and complete the checkout process.

After your order has been successfully submitted, we will send an order confirmation email to the email address provided during checkout.

Can I Change or Cancel My Order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters processing. However, once the order has entered processing, packing, shipping preparation, or shipment stages, we cannot guarantee that changes or cancellations can be completed.

How Can I Track My Order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking information may take some time to update after a shipping label has been created. Tracking update frequency may vary depending on the logistics provider and destination.

When Will My Order Arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Please refer to our Shipping Policy for order processing times and estimated shipping periods.

All delivery times are estimates and are not guaranteed delivery dates.

What Should I Do If My Order Arrives Damaged, Incorrect, or Incomplete?

If your AESTHIM product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us efficiently review the issue, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label, if available
  • A short video if the issue relates to product condition, material, structure, or other product details

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What Types of Products Does AESTHIM Offer?

AESTHIM offers a carefully selected collection of artistic vases, decorative objects, and refined home decor pieces designed to enhance everyday living spaces and interior aesthetics.

Our collections may include:

  • Artistic vases
  • Decorative sculptures
  • Natural material decor
  • Shell-inspired decorative pieces
  • Wooden decorative pieces
  • Woven natural fiber products
  • Modern artistic home accessories

Product collections may change as new designs and collections are introduced.

Are AESTHIM Products Made With Different Materials and Finishes?

Materials, finishes, textures, and design details may vary depending on the product.

Due to production processes and material characteristics, slight differences may occur in:

  • Shape
  • Texture
  • Color
  • Finish
  • Surface details
  • Decorative elements

These variations may occur between individual products or production batches.

Such differences are considered normal characteristics of artistic and decorative products and do not necessarily indicate defects.

Will Products Look Exactly Like the Photos?

We make reasonable efforts to display product colors, finishes, proportions, and details as accurately as possible.

However, the actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Manufacturing variations
  • Product batches

Please review each product page for specific product information.

How Should I Care for AESTHIM Decorative Products?

For most AESTHIM artistic vases and decorative products:

  • Handle products carefully to avoid damage.
  • Avoid drops, strong impacts, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft cloth for surface cleaning when appropriate.
  • Avoid harsh chemical cleaners.
  • Do not modify the product structure.
  • Follow the specific care instructions provided with the product.

How Should I Care for Different Materials and Decorative Details?

For products made with different materials, textures, or finishes:

  • Handle natural materials carefully.
  • Avoid excessive moisture unless the product is specifically designed for such use.
  • Avoid direct exposure to harsh chemicals.
  • Use appropriate cleaning methods based on the product material.
  • Store products safely when not in use.

What Should I Do If My Decorative Product Has a Problem?

If your AESTHIM product has an issue, please inspect the product carefully and avoid forcing, modifying, or altering the affected area.

Where applicable, please check:

  • Product condition
  • Packaging condition
  • Product components
  • Material details
  • Assembly requirements, if applicable

If the issue continues, please contact our customer support team.

Can I Use AESTHIM Products Outdoors?

Unless otherwise clearly stated on the product page, AESTHIM decorative products are primarily designed for indoor environments.

We recommend protecting products from unnecessary exposure to:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long periods of direct sunlight
  • Strong chemicals

Any outdoor-use statement applies only to products specifically described as suitable for outdoor environments.

Are Product Dimensions Accurate?

Product dimensions displayed on our website are provided as useful reference information.

Minor differences may occur due to manufacturing methods, product structure, material characteristics, or measurement methods.

Please review each product page for detailed specifications.

Returns and Warranty

What Is Your Return Process?

Before returning a product, please review our Return and Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does AESTHIM Provide a Warranty?

Eligible AESTHIM products may include product support or limited warranty services for qualified defects in materials or workmanship under normal intended use.

Any applicable warranty period will be described on the relevant product page, product documentation, or order information.

For more details, please review our Product Support and Care information.

What Should I Do If My Product Has an Issue?

If your AESTHIM artistic vase or decorative product has an issue involving product structure, materials, finishes, components, or other product details, please avoid forcing, modifying, or altering the affected product.

If the issue continues, please contact:

Email: service@aesthim.com

Please include:

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos of the relevant area
  • A short video demonstrating the issue, if possible

Providing this information helps our support team review your request more efficiently.

Payment

What Payment Methods Do You Accept?

Available payment methods will be displayed during checkout.

Prices are displayed and settled in United States Dollars (USD).

Payment methods may vary depending on your location, device, and available payment services at the time of purchase.

Is My Payment Information Secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

AESTHIM will never ask customers to send complete payment card information through email or customer support messages.

For more information, please review our Payment and Security Policy.

Product Information

Where Can I Find Detailed Product Specifications?

Each product page provides product-specific information, which may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Design details
  • Included components
  • Care instructions
  • Recommended usage

Because product specifications vary, please review the relevant product page before purchasing.

Will Product Colors or Textures Look Different in Real Life?

Yes. Product colors, finishes, textures, and visual details may vary slightly due to:

  • Screen settings
  • Indoor lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

Our goal is to represent every product as accurately as possible.

Are Product Finishes and Details Exactly the Same?

Not always.

Products featuring different finishes, textures, natural materials, decorative elements, or artistic details may have slight variations between individual pieces or production batches.

These subtle differences are considered normal characteristics of artistic products and do not necessarily indicate defects.

Contact Us

If you have any questions about orders, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@aesthim.com

For order-related questions, please include your order number whenever possible.

For product support, please provide your product name and a brief description of your question so we can assist you more efficiently.

Brand: AESTHIM

Website: aesthim.com

Legal Entity:
Lianyungang Tianxiaoyou Trading Co., Ltd.

Registered Address:
Room 103, Building S-1, Bowei Jiangnan Mingzhu Garden, No. 139 Jiefang East Road, Haizhou District, Lianyungang City, Jiangsu Province, China

Unified Social Credit Code:
91320706MAEFQUJC9N

Customer Support Email:
service@aesthim.com

AESTHIM — Artistic pieces designed to make everyday spaces more beautiful.

Explore AESTHIM’s artistic collections, refined decorative designs, and latest updates.