Shipping Policy

At AESTHIM, our goal is to provide a clear and reliable shipping experience from the moment you place your order until your artistic vase or decorative product arrives at your door.

Our product collections include artistic vases, decorative objects, natural material decor, and other carefully selected artistic home accessories. Where appropriate, we use protective packaging materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Business days refer to Monday through Friday, excluding public holidays.

Order processing time is calculated separately from carrier shipping time. Processing times may be slightly extended during peak sales periods, holidays, unusually high order volumes, inventory verification, or other special circumstances.

Some AESTHIM products featuring delicate materials, artistic structures, natural textures, or special packaging requirements may require additional preparation before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).

Estimated Delivery Time

Estimated delivery time is generally:

7–20 business days after shipment

Estimated delivery time does not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Delivery destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

These delivery times are estimates only and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping fees will be displayed during checkout based on your destination, product type, package size, and items included in your order.

If promotional shipping or free shipping options are available, the applicable conditions will be clearly displayed before payment is completed.

Some larger artistic pieces, fragile decorative products, or items requiring special packaging may require different shipping arrangements depending on destination and transportation requirements.

Packaging for Fragile Products

Some AESTHIM products may include:

  • Decorative artistic structures
  • Fragile materials
  • Natural material components
  • Delicate surface finishes
  • Decorative details
  • Other easily damaged product elements

Where appropriate, these products are carefully packaged with protective materials to help reduce movement and impact during transportation.

Please handle your package carefully upon arrival and inspect the product as soon as possible after opening.

We recommend keeping the original packaging until you confirm that your order has arrived safely and without damage.

Tracking Your Order

When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout with your tracking number or tracking link.

After a shipping label is created, please allow some time for tracking information to become active.

Depending on the carrier and destination, tracking updates may only appear after the package reaches certain transportation or delivery checkpoints.

Delivery Delays

Although we work with reliable logistics providers and aim to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier interruptions
  • Customs inspections or clearance procedures
  • Severe weather
  • Transportation disruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review available tracking and delivery information.

Accuracy of Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully check your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

If you discover an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update information before order processing begins. However, once an order enters processing or has been shipped, we cannot guarantee that changes can be made.

If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping costs may apply where permitted by applicable law.

International Orders

AESTHIM ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Additional fees charged by local authorities or carriers

Unless otherwise stated during checkout, such costs are generally the responsibility of the recipient.

AESTHIM is not responsible for customs processing times or fees charged by local governments, customs authorities, or shipping carriers.

Products Damaged During Shipping

Because some AESTHIM products include delicate materials, artistic structures, decorative surfaces, or other carefully crafted elements, we recommend inspecting your order immediately after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the inner packaging
  • Photos of the outer shipping box
  • A photo of the shipping label
  • A short video, if available

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the situation and applicable policies, we may provide an appropriate solution, such as a replacement, refund, or another available resolution.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so we can review available carrier information.

Where appropriate, we may assist with carrier inquiries or provide available solution options.

Investigations and resolutions may depend on carrier policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front door, side door, or back door
  • Building reception or mail room
  • Family members
  • Neighbors
  • Local delivery carrier

If you still cannot locate your package, please contact us. We will work with you to review available delivery information.

Split Shipments

In some cases, items from the same order may be shipped separately due to:

  • Inventory location
  • Product size
  • Fragile product packaging requirements
  • Warehouse availability
  • Fulfillment requirements

For example, multiple artistic decorative products in one order may be shipped in separate packages depending on inventory location or packaging requirements.

If your order is shipped in multiple packages, each package may have a separate tracking number and may arrive at different times.

Even if AESTHIM chooses to split an order into multiple shipments, you will not be charged additional shipping fees.

Receiving Your Order

When receiving your AESTHIM artistic products, we recommend:

  • Carefully opening the package.
  • Avoiding sharp tools near the product.
  • Slowly removing protective packaging.
  • Handling vases, decorative pieces, surfaces, and accessories carefully.
  • Inspecting the product before disposing of packaging.
  • Placing the product on a clean and stable surface before use or display.

If your product includes specific care instructions or display recommendations, please review the relevant product information before use.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or damaged items, please contact our customer support team:

Brand: AESTHIM

Official Website: aesthim.com

Legal Entity:
Lianyungang Tianxiaoyou Trading Co., Ltd.

Registered Address:
Room 103, Building S-1, Bowei Jiangnan Mingzhu Garden, No. 139 Jiefang East Road, Haizhou District, Lianyungang City, Jiangsu Province, China

Unified Social Credit Code:
91320706MAEFQUJC9N

Customer Support Email:
service@aesthim.com

aesthim.com is owned and operated by Lianyungang Tianxiaoyou Trading Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.

When contacting us regarding an existing order, please provide your order number and the email address used during checkout so we can assist you more efficiently.

For damaged product or product-related inquiries, please provide photos of the product and packaging to help us review the situation more quickly.

AESTHIM — Artistic pieces designed to make everyday spaces more beautiful.