Return & Refund Policy
At AESTHIM, our goal is to provide customers with a clear and reliable return experience.
This Return and Refund Policy applies to eligible purchases made through aesthim.com.
1. 30-Day Return Period
Customers may request a return within 30 days after the eligible order has been confirmed delivered.
Before returning a product, please contact our customer support team:
Email: service@aesthim.com
Our team will review your request, confirm eligibility, and provide applicable return instructions and return address information.
Please do not send products back without contacting us first.
Returns sent without prior authorization or sent to an unauthorized address may be delayed or may not be processed.
2. Return Eligibility
Unless a product arrives damaged, defective, incorrect, incomplete, or other remedies are required under applicable law, returned products should generally be:
- Unused or in like-new condition
- Free from customer-caused damage
- Unmodified
- Returned with all original components
- Returned with all included accessories
- Returned with any included decorative parts or product components
- Returned with product instructions or care information, if provided
- Returned using the original packaging whenever possible
Proof of purchase may be required, such as an order number or order confirmation.
Because many AESTHIM products include delicate materials, artistic structures, natural textures, decorative finishes, or carefully crafted details, returned products should be packaged carefully to prevent damage during transportation.
We may inspect returned products before approving a refund.
3. Opened or Used Products
Opening a product does not automatically mean it is ineligible for return.
However, where permitted by applicable law, opened or used products may be subject to inspection.
Returned products should not show signs of:
- Excessive use
- Misuse
- Customer-caused scratches, cracks, breakage, or other damage
- Unauthorized repairs
- Modifications
- Missing components or accessories
- Damage caused by improper cleaning, storage, handling, or usage
For artistic decorative products, return eligibility may depend on whether the product has been installed, modified, damaged, altered, or used beyond reasonable inspection purposes, subject to applicable laws and product-specific return conditions.
If a product has suffered significant loss of value due to handling beyond what is reasonably necessary for inspection or evaluation, an appropriate deduction may be applied where permitted by law.
4. Non-Returnable Products
Where permitted by applicable law, certain products may not qualify for preference-based returns, including:
- Customized or personalized products
- Gift cards
- Products clearly marked as final sale
- Products damaged due to misuse or improper handling
- Products that have been modified or repaired without authorization
- Products missing important components due to customer handling
- Other products clearly identified as non-returnable before purchase
Any product-specific exceptions will be described on the relevant product page or communicated before return approval.
This section does not limit statutory consumer rights that cannot be excluded under applicable law.
5. Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your AESTHIM order immediately after delivery.
This is especially important for products containing:
- Decorative structures
- Fragile materials
- Natural material elements
- Surface finishes
- Product components
- Other delicate decorative details
If your order arrives:
- Broken
- Damaged
- Defective
- Incorrect
- Missing accessories
- Missing components
- Incomplete
Please contact us as soon as possible.
To help us review the issue, please provide:
- Your order number
- Product name
- Clear photos of the product
- Photos of the protective inner packaging
- Photos of the outer packaging
- A photo of the shipping label, if available
- A short video demonstrating the issue, if possible
For artistic decorative products, a short video may be especially helpful for reviewing:
- Structural issues
- Product condition
- Material problems
- Assembly-related concerns, if applicable
- Other product details
After reviewing the provided information, we will provide appropriate next steps based on the specific circumstances, our applicable policies, and applicable consumer laws.
6. Basic Product Inspection Before Return
For certain product-related concerns, our customer support team may first provide reasonable product inspection or troubleshooting guidance.
This may include:
- Checking product condition
- Confirming whether any parts are missing
- Reviewing product assembly or placement
- Checking product care instructions
- Reviewing photos or other information to better understand the issue
For artistic vase and decorative products, we may request photos or additional information to determine the nature of the issue.
If a product is damaged, unsafe, or unsuitable for continued use, you should stop using or displaying the product.
7. Return Shipping Costs
For preference-based returns, including:
- Change of mind
- Customer selected the wrong product
- No longer needing the product
- Product does not match personal preference
- Other reasons not caused by AESTHIM
Where permitted by applicable law, customers are generally responsible for return shipping costs.
If AESTHIM confirms that a product is:
- Damaged during transportation
- Defective
- Incorrectly shipped
- Incomplete
- Otherwise eligible for seller-paid return costs under applicable law
We will provide appropriate return instructions or a suitable resolution.
Please do not purchase expensive return shipping services before receiving instructions from our customer support team.
8. Original Shipping Fees
Generally, original shipping fees are not refundable for preference-based returns unless:
- AESTHIM specifically states otherwise
- The return results from an error on our side
- The product is defective, damaged, or incorrectly shipped
- Refund of shipping costs is required by applicable law
9. Return Address
The return address may vary depending on:
- Product type
- Shipping location
- Customer destination
- Warehouse arrangement
- Logistics requirements
- Nature of the return
Therefore, please do not return products to our registered company address unless specifically instructed by our customer support team.
After your return request has been reviewed and approved, we will provide the correct return address.
10. Return Packaging
AESTHIM products may include fragile materials, ceramic surfaces, glass elements, decorative structures, handcrafted details, or other delicate components.
Customers should carefully package returned items to reduce the risk of damage during return transportation.
Whenever possible, please include:
- Main product
- Decorative components
- Accessories originally included
- Product instructions or care information
- Original protective materials
- Original packaging
- Other items originally included in the order
Fragile decorative products should be properly protected inside the package to prevent movement, impact, scratches, cracks, or damage.
Customers are responsible for ensuring that preference-based returns are properly packaged for transportation.
11. Missing Accessories or Components
Where permitted by applicable law, if returned products are missing components originally included with the order, the refund amount may be reduced.
Examples include:
- Decorative accessories
- Product components
- Product manuals
- Protective packaging
- Removable parts
- Other included items
Any deductions will be evaluated based on the specific circumstances and applicable laws.
12. Return Inspection
After receiving returned products, we may inspect them to confirm:
- Product identification
- Return eligibility
- Product condition
- Return reason
- Included accessories
- Included components
- Condition of decorative surfaces and product details
Approval of a return request does not necessarily mean that a refund has already been approved.
Refund approval may only occur after the returned product has been received and inspected.
13. Refunds
If your return request is approved after inspection, refunds will generally be issued to the original payment method.
After AESTHIM issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Processing times vary and are controlled by the relevant financial institution or payment provider.
14. Refund Deductions
Where permitted by applicable law, appropriate deductions may be made for significant loss of value caused by:
- Missing accessories
- Missing components
- Excessive use
- Customer-caused scratches, cracks, breaks, or damage
- Unauthorized modifications
- Unauthorized repairs
- Improper cleaning
- Improper handling
- Damage occurring after delivery
Any deductions will be assessed based on the specific circumstances of the return.
15. Exchanges
Exchange availability depends on current product availability and inventory.
Because AESTHIM products may be offered in different:
- Colors
- Sizes
- Shapes
- Finishes
- Styles
- Product variations
A suitable replacement may not always be available.
If a direct exchange cannot be provided, the most effective option may be:
- Request a return of the eligible original product.
- Complete the approved return process.
- Place a new order for the desired product.
Please contact customer support before arranging an exchange.
16. Order Cancellation
If you would like to cancel your order, please contact us as soon as possible after placing your order.
Email: service@aesthim.com
We will make reasonable efforts to assist before shipment begins.
However, once an order enters:
- Processing
- Picking or packing
- Protective packaging
- Fulfillment
- Shipping preparation
- Dispatch
We cannot guarantee that cancellation will be possible.
If the order has already shipped, you may need to follow the applicable return process after receiving the product.
17. Refunds for Cancelled Orders
If payment has already been processed and we successfully cancel your order, the applicable refund will be issued to the original payment method or another method permitted by the payment provider.
Your financial institution may require additional processing time before the refund is received.
18. Refused or Unclaimed Packages
Refusing delivery does not necessarily result in a full refund.
If a package is refused, unclaimed, or returned to the sender, please contact us so we can review:
- Shipping status
- Carrier charges
- Product condition
- Return eligibility
- Other relevant circumstances
Where permitted by applicable law, reasonable shipping or return costs caused by refusing or failing to accept a valid delivery may be deducted from preference-based refunds.
19. International Returns
International returns may involve additional requirements, including:
- Shipping costs
- Customs procedures
- Carrier requirements
- Documentation
- Transportation time
Decorative products containing fragile materials may require additional protective packaging during international return shipping.
Please contact us before sending any international return.
Except where liability cannot legally be excluded, AESTHIM is not responsible for unnecessary customs charges or shipping costs resulting from returns not completed according to instructions.
20. Consumer Rights
This Return and Refund Policy supplements, rather than replaces, consumer rights provided under applicable laws.
Depending on your country, state, province, or region, you may also have legal rights relating to:
- Defective products
- Product conformity
- Damaged products
- Repairs
- Replacement
- Returns
- Refunds
- Cancellation or withdrawal rights
Nothing in this policy is intended to waive or limit rights that cannot legally be excluded.
If mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights will continue to apply.
21. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, product defects, or order cancellations, please contact us:
Brand: AESTHIM
Website: aesthim.com
Legal Entity:
Lianyungang Tianxiaoyou Trading Co., Ltd.
Registered Address:
Room 103, Building S-1, Bowei Jiangnan Mingzhu Garden, No. 139 Jiefang East Road, Haizhou District, Lianyungang City, Jiangsu Province, China
Unified Social Credit Code:
91320706MAEFQUJC9N
Customer Support Email:
service@aesthim.com
For any order-related questions, please provide your order number and the email address used during checkout.
For damaged artistic vases, defective products, or product-related concerns, please provide clear photos or videos where appropriate.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
aesthim.com is owned and operated by Lianyungang Tianxiaoyou Trading Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
AESTHIM — Artistic Vases Designed to Elevate Everyday Spaces.